FAQ

Odoroj - FAQ

Frequently Asked Questions

About Odoroj

What is the inspiration behind Odoroj?

Odoroj draws its inspiration from the authenticity of the East and the luxury of the West, aiming to deliver high-quality products at accessible prices.

What are Odoroj's values?

Odoroj is committed to quality, creativity, and accessibility. We create unique, luxurious fragrances with premium ingredients while maintaining affordability and excellence in service.

Are Odoroj products original?

Yes. All our products are authentic and manufactured exclusively for Odoroj, either by us or trusted partners.

Where is Odoroj located?

Odoroj is based in Doha, Qatar. We serve customers across the country and internationally through our online store.

Can I visit a physical store?

Currently, Odoroj operates exclusively online to ensure a seamless shopping experience for all our customers.

Orders & Shipping

Do you ship internationally?

Yes, we offer international shipping. Delivery fees and timeframes vary by destination and are shown at checkout.

How long does delivery take?

Within Qatar, orders typically arrive in 2–5 business days. For international orders, it depends on the country and courier used.

How can I track my order?

Once your order is shipped, you will receive an email with tracking details. You can follow your shipment via the courier’s website.

Can I change my shipping address after placing an order?

Address changes are possible if the order hasn’t shipped yet. Contact support promptly to update your address.

What if my shipment is delayed?

Shipping delays may occur due to unforeseen events. Please reach out to us if your package hasn’t arrived within the expected time.

Payments

What payment methods are available?

We accept Visa, MasterCard, Mada, Apple Pay, STC Pay, and PayPal for international orders.

Are my payments secure?

Yes. We use industry-standard encryption and secure gateways to process all transactions safely.

Returns & Support

Can I cancel an order?

Orders may be canceled before shipping. Please contact our customer service as soon as possible with your order number.

Can I return or exchange a product?

You can return or exchange a product within 7 days if it’s unused and in its original packaging. Contact us to initiate the process.

What if I received a damaged item?

If your order arrives damaged or defective, please contact us within 48 hours with photos. We’ll arrange a replacement or refund.

How do I contact Odoroj?

You can reach us via our website’s contact form or email us at support@odoroj.com. We usually respond within 24 hours.